Privacy Policy

This Privacy Policy explains how LoadStop collects, uses, discloses, and protects information through our website and the LoadStop TMS platform (the "Platform"), including AI Inbox and the third-party integrations available within the Platform.

This policy applies when you browse our website, request a demo, sign up for updates, or otherwise interact with our online properties, and when you or other users at your organization access or use the Platform as a carrier, broker, shipper, or other business customer. If your organization has a signed services agreement or data processing agreement with LoadStop, that agreement governs the handling of your organization's account and operational data to the extent it conflicts with this policy.

We may collect information you provide directly, such as your name, work email, phone number, company name, role, job title, fleet details, and any information you or other users submit in forms, emails, meeting requests, or directly into the Platform, including load, shipment, carrier, driver, and customer records.

We may also collect technical and usage information automatically, including IP address, browser type, device information, pages viewed, referring URLs, approximate location, and interactions with our website and Platform.

• Contact information and business profile details
• Load, shipment, carrier, driver, and customer records entered or uploaded into the Platform
• Driver and employee qualification or onboarding records your organization chooses to manage in the Platform, which may include identity or license verification, background screening results obtained through a third-party screening provider, and electronic signatures, where your organization uses these features
• Communications you send to us and records of our responses
• Website analytics, session, cookie, and device data (see our Cookie Policy for details)
• Company- or organization-level information inferred from IP address or similar technical data through website visitor-identification or analytics services we may use from time to time
• Connected-account data from integrations your organization enables, such as email, calendar, accounting, or messaging tools (see "Email, calendar, and other connected integrations" below)

If you use a LoadStop driver or mobile application and enable location access, the Platform may collect real-time or periodic location information from your device to support load tracking, arrival-time predictions, and status updates. Location collection depends on your device and account settings, and you can disable it through your device's privacy settings, which may limit related Platform features.

Fleets and administrators may also receive location or telematics information made available through ELD, GPS, or telematics providers they choose to connect to the Platform.

LoadStop's AI Inbox lets your organization connect a Gmail or Outlook mailbox to the Platform. Connecting a mailbox uses your email provider's own sign-in process (OAuth); LoadStop does not receive or store your email password.

When an administrator enables AI Inbox for a connected mailbox, incoming messages for that mailbox are synced into the Platform so authorized users can view, search, and work them from LoadStop. If AI Inbox is left off for a mailbox, that mailbox can still be used to send mail from LoadStop, such as composing or replying, but incoming messages are not received or processed. Administrators control which internal users can see each connected mailbox.

For synced messages, our automated agents read the subject, body, and attachments to classify the message (for example, as a load confirmation, rate quote request, carrier bid, tracking update, or document such as a proof of delivery), extract relevant details into your Platform records, and take the action your administrator has configured for that workflow. Depending on that configuration, the action may be sending a reply automatically, preparing a draft reply for a person to review and send, creating an internal task, or applying a label back on the message in Gmail or Outlook (for example, "Processed," "AI: Needs Review," or "AI: Draft Ready"). Not every workflow requires a person to review a message before a reply is sent; your administrator sets this behavior per mailbox and per workflow.

Message content, attachments, and related metadata from connected mailboxes are stored within the Platform and encrypted consistent with our security practices, so your team can review conversation history inside AI Inbox. This information is retained for as long as the integration stays connected and for the period described in "Data retention and security" below. We do not use your organization's email or message content to train our AI models. Messages are scanned and classified on an automated, in-the-moment basis (for example, sorting a message into a category or triggering the specific workflow your administrator configured) rather than used to build, retrain, or fine-tune any model on your data or any other customer's data.

To perform this classification and generate drafts or replies, LoadStop routes message content through one or more third-party AI infrastructure and model providers, which may currently include Anthropic, OpenAI, xAI, and Microsoft Azure AI, among others. We select among these providers based on the task, and this list may change as we adopt new technology. We use these providers under commercial or API terms that restrict their use of your organization's message content to returning the requested output to LoadStop, including contractual limits on using that content to train their own models.

LoadStop's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Members of our support and integrations team may access a connected mailbox's content to diagnose an issue, assist with setup, or fix a bug, but only with your explicit permission and typically at your request; outside of that permitted, consent-based support access, our personnel do not access the content of your connected mailbox. Any access performed in a test or staging environment for user-access testing likewise requires your full, explicit consent, and is normally performed at your request.

Your organization's administrator may also choose to connect other third-party accounts to the Platform. Each connection uses that provider's own sign-in process, and information from the connected account is used only to provide the specific feature your administrator enables, consistent with this policy.

• Google Calendar and Outlook Calendar, for scheduling
• Google Drive and OneDrive, for document storage
• QuickBooks, for accounting
• Salesforce and HubSpot, for customer relationship management
• Slack and Microsoft Teams, for messaging

We use information to operate and provide the website and Platform, including load tracking and planning, quoting, dispatch, billing, and the AI Inbox and integration features described above; to respond to requests and provide support; to schedule and deliver demos; to send product or marketing communications; to support security and fraud prevention; to enforce our agreements; and to comply with legal obligations.

We may also use information to understand which industries, fleet sizes, use cases, and features are most relevant so we can improve the experience for carriers, brokers, shippers, and other users, and to prepare de-identified or aggregated reports and analyses without identifying any individual or organization.

For features such as FleetOps planning and load-to-truck matching, we combine your organization's own Platform data with data from the third-party integration partners your organization connects (for example, ELD, GPS or telematics, fuel, or maintenance systems) to power automated planning recommendations and optimize outcomes for your organization. This automation runs on your organization's own connected data; it does not combine or benchmark your organization's data against another customer's data.

Where your organization enables it, the Platform may also send text messages to drivers or carriers for dispatch, status, or load-related updates. If you receive a text message from the Platform, standard message and data rates from your carrier may apply, and you may reply STOP to opt out of future non-essential messages, subject to any operational messages needed to complete a load already in progress.

We do not sell personal information for money. Some state privacy laws, including California's, define "sharing" more broadly to include disclosing information to advertising or analytics partners for cross-context behavioral advertising, such as through the cookies, pixels, or conversion-tracking tools described in our Cookie Policy. To the extent we engage in that kind of sharing, you can opt out as described in "Your choices and rights" below.

We may share information with service providers that help us host the website and Platform, analyze usage, manage communications, schedule meetings, connect to third-party accounts you authorize, run advertising and analytics tools, identify the companies visiting our website, and support our sales, marketing, and operations. A list of our current service providers and sub-processors is available to customers under a signed services agreement or data processing agreement upon request.

Within the Platform, information may be shared with other participants as needed to provide the service you request, such as sharing load or shipment details among the shippers, carriers, brokers, and drivers involved in that load, or sharing a status update with a customer who requested it. These parties may use that information only to provide the feature you requested.

We may also share information when required by law, to protect our rights, security, or property, in connection with a merger or other corporate transaction, or with your consent.

We retain personal information, Platform records, and connected-account data for as long as reasonably necessary to provide the service, maintain business records, comply with legal obligations, and resolve disputes, or until your organization disconnects an integration or closes its account, subject to standard backup and legal retention periods.

LoadStop uses administrative, technical, and organizational safeguards designed to protect information, including encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256), role-based access controls, and continuous monitoring. More detail on our security program is available on our Data Security page (loadstop.com/data-security). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If we become aware of a security incident that compromises the confidentiality of your personal information, we will notify affected individuals or organizations as required by applicable law.

You may opt out of marketing emails by using the unsubscribe link in those emails or by contacting us directly.

Load, driver, employee, and equipment records inside the Platform are entered and controlled by your organization, not submitted directly to LoadStop by the individual. If you are a driver, employee, or other individual whose information was added to the Platform by your employer or another organization, please contact that organization directly to exercise privacy rights over that record. LoadStop supports these requests as instructed by the organization's administrator, subject to that organization's role-based permissions and record-keeping obligations, including regulatory retention requirements such as DOT or FMCSA driver qualification files, which may limit deletion of certain records.

Depending on your location, you may have additional privacy rights. California residents, for example, have the right to know what personal information we collect and how we use and disclose it, the right to request deletion or correction of personal information, the right to opt out of the sale or sharing of personal information (including for cross-context behavioral advertising), the right to limit use of sensitive personal information, and the right not to be discriminated against for exercising these rights. California residents may also request information about disclosures of personal information for direct marketing purposes under California Civil Code Section 1798.83.

You can exercise these rights, or ask a question about them, by contacting compliance@loadstop.com. We will take reasonable steps to verify your request and respond within the time required by applicable law, and you may designate an authorized agent to submit a request on your behalf. Where required by law, we will honor opt-out preference signals, such as the Global Privacy Control, as a valid request to opt out of the sale or sharing of personal information for browsers or devices that send them. Our systems do not otherwise respond to browser "Do Not Track" signals; you can manage cookies through the methods described in our Cookie Policy.

LoadStop is based in the United States. Personnel and service providers who support the website and Platform may be located in the United States and other countries, including India and Pakistan, and your information may be transferred to, stored in, and processed in any of these locations. The collection, use, retention, and other processing of your information is governed by United States law and the laws of the specific jurisdictions where that information is stored or processed, unless otherwise required by applicable law.

The website and Platform are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children through the website or Platform. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the last updated date. Your continued use of the website or Platform after we post changes means you accept the revised policy.

If you have privacy questions or would like to submit a rights request, contact us at compliance@loadstop.com.