How DK Express Cargo Moved Its Fleet Off an On-Premise TMS and Onto the Cloud
DK Express Cargo Inc., a Stockton, California asset-based carrier hauling dry and refrigerated freight across 11 states, retired its office-bound legacy TMS for LoadStop's cloud platform giving the whole team real-time access from anywhere with a connection.
Trusted by Carriers Nationwide
70+
Trucks
100+
Trailers
90+
Refrigerated & Dry Vans
50+
Satisfied Clients
Founded 1997 · Asset-based carrier · Serving CA, NV, UT, AZ, NM, CO, OK, TX, GA, PA & AL
About DK Express Cargo
A 70-truck dry and refrigerated carrier running dispatch out of one office in Stockton
DK Express Cargo Inc. is an over-the-road carrier based in Stockton, California, founded in 1997 under CEO Daljit Singh. The fleet runs dry van and refrigerated loads for customers in California, Nevada, Utah, Arizona, New Mexico, Colorado, Oklahoma, Texas, Georgia, Pennsylvania, and Alabama.
At 70+ trucks, 100+ trailers, and more than 50 active clients across 11 states, DK Express's dispatch volume had outgrown a TMS that only ran on machines inside a single office, with no live feed from the trucks themselves.
1997
Founded
11 States
Fleet Coverage
LoadStop Cloud TMS
Platform
The Challenge
Load status tracked by phone call and manual entry, on software installed on two office computers
DK Express ran dispatch, tracking, and billing on an on-premise TMS licensed to specific machines at its Stockton office. That architecture created three specific operational problems as the fleet grew past 70 trucks running loads across 11 states.
Office-only access
The TMS was installed locally on office machines, not hosted online. A dispatcher working past close, a manager checking a load from the road, or an accounting employee at home had no way into the system.
No live load data
The system had no feed from ELDs or any tracking source. A load's status was only as current as the last person who typed it manually, a broker asking for an ETA meant calling the driver, writing down the answer, then calling back.
Weeks of training, partial adoption
New dispatchers needed weeks of hands-on training before they could manage a load without help. Even trained staff avoided parts of the interface, pushing work into phone calls and spreadsheets outside the TMS.
“Not having the ability to access our TMS across multiple platforms. Being constrained to computers with installed versions of outdated TMS.”
DK Express Cargo Inc. team
On the previous on-premise TMS
DK Express retired the on-premise system entirely and moved dispatch, tracking, and billing onto LoadStop's cloud-based TMS.
The LoadStop Solution
From an On-Premise TMS to an AI-First Cloud TMS
DK Express moved off its on-premise TMS onto LoadStop's cloud platform, and has since expanded onto the AI modules built on that same cloud foundation, replacing manual calls, data entry, and document checks the legacy system left to the team.
LoadStop Cloud TMS
Runs on LoadStop's cloud infrastructure instead of software licensed to specific office machines, so dispatch, accounting, and management log in from any location and work off the same live load record.
AI Tracking
Automated check-calls text, call, or app-ping DK Express's drivers on a schedule and log the response straight to the load, replacing the call-write-down-call-back cycle dispatchers used to run for every status request.
AI Inbox
Routes shipment emails from DK Express's shippers and brokers to the right automated agent, so routine tracking and POD requests get answered without a dispatcher stepping away from other work.
AI Dispatch Planner
Matches drivers to loads across DK Express's 70+ trucks using real-time HOS data instead of manual scheduling, keeping dispatch decisions consistent as the fleet runs loads across 11 states.
AI Document Validation
Checks every BOL and POD against the load the moment it's delivered, catching a mismatch before it turns into a billing dispute instead of after.
AI Invoicing
Requests PODs from carriers automatically after delivery and flags missed accessorials, plugging into DK Express's accounting workflow instead of requiring manual follow-up on every invoice.
The Results
Four changes to how dispatch, tracking, and billing actually run
Moving load data off a single-office install and onto LoadStop's cloud and AI platform changed four specific parts of DK Express's operation.
Faster decisions
Dispatch and management pull the same load data from any device instead of routing every check through the office system, cutting the calls needed just to confirm a location or status.
Live ETAs
A status inquiry gets answered from AI Tracking's live ELD data instead of 'let me call the driver and get back to you,' changing what a customer or broker hears when they ask where a load is.
Faster ramp-up
New dispatchers enter and manage a load independently without the multi-week training the old interface required, and work pushed into spreadsheets moved back into the TMS.
Lower duplicated cost
Time previously spent re-entering the same load data across the TMS, spreadsheets, and phone calls got redirected into other operational work.
The technology behind DK Express Cargo's results
DK Express runs on the same cloud and AI platform used across LoadStop's carrier network, where fleets of a similar size and setup report:
95%
tracking compliance with real-time visibility across the fleet
40%
fewer late deliveries with real-time tracking and predictive alerts
2×
dispatcher productivity once workflows move off manual, office-bound processes
30%
lift in operational efficiency from a single, unified platform
“It's simple yet powerful enough to handle the workload of trucking companies.”
Daljit Singh
CEO, DK Express Cargo Inc.
Ready to move your fleet off an on-premise TMS?
See how LoadStop's cloud platform gives carriers like DK Express Cargo real-time access from anywhere.