Catch Every SLA Risk Before It Becomes a Breach
Every email, call, and text logged against the load. Every pickup, delivery, and check-in measured against its SLA in real time. The right person alerted before a deadline slips, not after a customer calls to complain.
Core Capabilities
Every Communication Logged, Every SLA Measured, Automatically
Turn a scattered mix of emails, calls, and texts into one searchable record, with routine communication handled automatically and every load measured against its service commitment.
Centralized Communication Log
Every email, SMS, and phone call tied to a load lands in one searchable record, so what was said, when, and by whom is never scattered across inboxes and sticky notes.
AI Email Agent
Handles routine inbound requests, status updates, document requests, and check-in responses automatically, and routes anything complex straight to the right dispatcher or account manager.
SLA Rule Engine
Set on-time pickup, on-time delivery, check-in frequency, and response-time rules by customer, lane, or globally, so every load is measured against the commitment that actually applies to it.
Real-Time Breach Monitoring
Tracks every active load against its assigned SLA rules using live tracking data, and flags a load the moment it is at risk, not after it is already late.
Configurable Escalation Paths
An unacknowledged at-risk alert escalates automatically to the next level, from dispatcher to operations manager to owner, on a timer you set per rule.
Searchable Audit Trail
Filter every communication by load, carrier, shipper, date, or keyword, and export the full history to PDF or CSV for a dispute or compliance audit in seconds instead of hours.
PROACTIVE SLA MANAGEMENT
Know About a Breach Before Your Customer Does
SLA rules apply automatically the moment a load is created, then get monitored continuously against live tracking data instead of a manual check at the end of the day.
- SLA rules assign automatically by customer, lane, and equipment type as soon as a load is created
- Every active load is monitored against its rules in real time using live tracking data
- A load gets flagged as at-risk before the deadline, for example when the ETA lands within 2 hours of the delivery appointment, not after the window closes
- Unacknowledged at-risk alerts escalate automatically through a configurable chain until someone takes action
AI EMAIL AGENT
Let AI Handle the Routine Communication, Not Just Log It
The AI Email Agent monitors every inbound message in the Communication Hub and handles routine requests on its own, so dispatchers only see the messages that actually need a human.
- Answers a shipper's status update request with current load status and ETA, automatically
- Acknowledges a carrier's document upload, checks it is complete, and sends next steps
- Logs a driver's check-in response and updates the load status without a phone call
- Flags rate disputes, claims, and anything it does not recognize for a human, with a summary attached instead of a guess
Proven Results Across LoadStop's Broker Network
What Brokers See Once Communication and SLA Tracking Run on LoadStop
Figures reported across brokerages running the SLA and Comm Hub on LoadStop, not a single customer's measured result.
70%
fewer manual emails once the AI Email Agent takes routine requests off dispatch
40%
fewer late deliveries with real-time SLA monitoring and at-risk alerts
90%
fewer billing exceptions once every communication and document is logged against the load
25%
lift in customer scorecard performance from consistent, on-time SLA compliance
Frequently Asked Questions
Common Questions, Clear Answers
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